今天是315消费者权益日。) i2 ^) C, w, x6 \+ P7 u3 \
现在大家经常出国购物、海淘。8 y0 _% a/ |- ?6 C
海外消费如果遇到问题,怎么用英语维权?/ A1 Z6 c- ^; u4 G% k+ N6 K
今天的节目告诉你! 6 d" x2 W2 }4 R1 i, z6 _4 H0 Q$ b! _5 a# _8 i* i w T- y
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+ r0 J# m9 [& L5 B! U0 H节目音乐:Just the way you are by Harry Connick Jr. ' I% x( [& y- Z E2 O7 R7 d1 v ( X# b9 q! l2 ^6 @' G8 d- B7 ~: g- z: h% b4 W
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国外也庆315
+ R: X: I2 L$ s6 q March 15th is World Consumer Rights Day: 315是世界消费者权益日 6 h2 X! i C: w. x' h( `* n0 ^+ c' C/ N2 p% R9 e$ c5 y
Consumer: 消费者,更突出整体概念;6 p- J5 c. t- P$ b7 Z6 a# q& `7 |9 g2 o0 I
Customer: 顾客,消费者,更突出具体用户;* s; \( |, x0 k; n$ b ^
看个例句⬇️$ _; L, Y |( f v8 x1 s
Customers will buy your product only if consumers demand your product: 消费者对你的产品有需求,才会有顾客购买$ l- y' i* r6 o
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海外消费,怎么维权?
Shopping overseas: 海外购物: s- ~$ C9 \% i; b: [
Shopping on overseas websites: 国外网站海淘* C; F4 w) g" M) o I' _( d1 Z% B3 f d
Run into problems/run into issues: 遇到问题 5 B7 _7 [- e W6 F X4 Y. E; G5 Q( w' J( |; v) b
1 c% }5 L! e2 L0 D) T/ X7 M* A投诉:2 t0 t W) @7 @2 R
To complain: 投诉
To file a complaint: 发起投诉,更正式的说法; W% M2 Q$ r0 i1 r* X/ }" k
+ }5 W; x( }% G + i* A: Y: [& j7 f* X- ^0 d) z7 o k8 z# n. |) E 海淘问题大归类: 4 e3 V9 E4 K9 F- V " Z6 L& ~) h% A) w& e' ]: d
Faulty product: 产品损坏 7 n; g6 ]/ E1 f& `0 y0 v
Quality issue: 质量问题
Wrong size: 尺码不对
Shipping problems: 寄送问题
Lost package: 包裹丢失
Customs and duties: 税费、关税
Return: 退货
Refund: 退款
Exchange: 换货
Price adjustment for sale items: 减价货品差价补偿
Money back guarantee: 退款保证
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怎么和海外客服沟通?
: J* Y* \6 |8 |, j* E1 _& l/ v. o/ N0 `0 r$ f 给大家准备了一段开言会员课程,真实的场景和对话,参考一下吧!! }2 Q) {" H' C% C . g0 ?" y2 P1 i- ]! l/ H 5 @# e h3 i/ F m$ b 课程:Returns and refunds-海淘退换货4 q; u/ F4 Y0 b& Q
级别:Pre-intermediate-准中级
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A: Hi, how may I help you? ' ^: d6 I$ k* ^4 U/ sA: 你好,有什么能帮您?: J: P+ @. v+ r# q6 k
B: Hi, I’m calling about a dress I ordered recently. I never received it. N, V$ f5 R8 }: O% G4 TB: 喂,我打电话是关于最近买的一条裙子。我一直没收到。3 [' t4 j2 i T$ X
A: I’m sorry to hear that, if you give me your tracking number I can help you find it./ Q! |# k8 w- ^1 h# _; _
A: 非常抱歉,能给我你的快递单号吗?我帮你查一下。) B% h2 {. ~( b' W0 W4 w$ C
B: My tracking number is FCH657. . i8 j7 s% j" HB: 追踪号码是FCH657./ U9 o2 x( H7 Z& }9 B) q
A: Ok, the status of the package is “delivered.” I’m not sure why you never received it.4 f3 t! x J' X9 h9 O% W; L* O
A: 包裹的状态显示“已发出“。不清楚您为什么没收到。 & o: Q) h: @2 \; V: @( JB: Well, I’ve been waiting for the dress for almost a month and nothing ever came. + d& Q' t# b& g1 { wB: 这条裙子我等了大概一个月,但是一直都没收到。 " c& o, B$ y- ?A: I’m so sorry for the trouble, if you like I could give you a refund or send the package again.7 o7 }/ Y4 _5 X7 L L
A: 非常抱歉给您造成了不便。我可以给您退款或者重新发货。' k1 P& w7 r q0 T
B: I’d like a refund then. " T! ?6 Q. S% b {+ l0 T3 _B: 我想要退款。9 k* _/ \ P7 K0 |
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