看个例句⬇️# H# z9 W; N" g) }' m/ b& _
Customers will buy your product only if consumers demand your product: 消费者对你的产品有需求,才会有顾客购买# f5 e- Y* [2 b4 B( W
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海外消费,怎么维权?
Shopping overseas: 海外购物 - ?5 X z5 [# CShopping on overseas websites: 国外网站海淘; D% w0 I& n9 S! r ?- K! P) @
Run into problems/run into issues: 遇到问题 ! M' x7 ] l* i2 E! c" F8 o 7 V$ o! Y0 h( \, e3 k# k. ]% G. C$ x7 K 投诉:. A3 {2 c% v/ V/ X2 E
To complain: 投诉
To file a complaint: 发起投诉,更正式的说法4 N& U, q) i; u6 ^6 V! \
- v( n+ J" U0 j1 V5 `: M3 i/ X' \ % ] u9 e& M+ U _) k7 _1 |5 t 海淘问题大归类: 1 _6 L" g7 e' i. J. a4 ` 2 a* O- J d- L3 a8 f; y3 P
Faulty product: 产品损坏. g/ \- Z8 X+ ^
Quality issue: 质量问题
Wrong size: 尺码不对
Shipping problems: 寄送问题
Lost package: 包裹丢失
Customs and duties: 税费、关税
Return: 退货
Refund: 退款
Exchange: 换货
Price adjustment for sale items: 减价货品差价补偿
Money back guarantee: 退款保证
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怎么和海外客服沟通?
0 J4 \$ J7 U: O2 \. v @2 [9 C3 b2 T# x0 B+ Y* o8 n 给大家准备了一段开言会员课程,真实的场景和对话,参考一下吧!! U( O7 B. t( i3 X 8 ^" M6 g) e4 R0 o) G4 _6 g/ M) T& Z9 u! T2 Q' E 课程:Returns and refunds-海淘退换货7 k, n: [. ` w2 _1 c" J5 `
级别:Pre-intermediate-准中级
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8 R/ |" }) r) B0 n9 v/ `A: Hi, how may I help you?& l4 f) s3 E4 h% {& W3 R/ i
A: 你好,有什么能帮您?8 ?; q5 D( x9 D1 Z3 ~$ U T
B: Hi, I’m calling about a dress I ordered recently. I never received it. % w4 `. e# E! G( V* Y6 P3 e% uB: 喂,我打电话是关于最近买的一条裙子。我一直没收到。 ( k# r6 B3 o+ E9 e& ?A: I’m sorry to hear that, if you give me your tracking number I can help you find it. / D! I; Q. X# K( i$ vA: 非常抱歉,能给我你的快递单号吗?我帮你查一下。" f0 N9 ?5 B# i
B: My tracking number is FCH657. 7 P0 S9 a* C+ }' e% L" d- LB: 追踪号码是FCH657.. L* s0 o0 j/ A+ @, n" c3 ^
A: Ok, the status of the package is “delivered.” I’m not sure why you never received it.. ?5 {' ?/ p' B8 l
A: 包裹的状态显示“已发出“。不清楚您为什么没收到。1 G- `. w8 d; x, W: C
B: Well, I’ve been waiting for the dress for almost a month and nothing ever came. . {' ~2 u/ o, g' b9 J1 Z: KB: 这条裙子我等了大概一个月,但是一直都没收到。# K8 Y* l/ T6 Q3 s
A: I’m so sorry for the trouble, if you like I could give you a refund or send the package again.3 {8 N( V. _- g( ]! |' y
A: 非常抱歉给您造成了不便。我可以给您退款或者重新发货。 ' T: i/ _8 m0 C+ w tB: I’d like a refund then. # D X- U9 b+ J2 b- uB: 我想要退款。 ; P2 }2 {( N% A2 e/ o3 y9 h5 t; `. U) ]0 K, g$ r
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